1. Information We Collect

We collect information you provide directly to us when you book a service, including:

Name and contact information (email address, phone number)
Property location and postcode
Number of air conditioning units
Preferred appointment date and time
Customer type (residential or business)

2. How We Use Your Information

We use the information we collect to:

Schedule and confirm your cleaning appointments
Communicate with you about our services
Send appointment reminders and follow-up notifications
Track when your next cleaning is due
Improve our services and customer experience
Process payments for services rendered

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in our operations (e.g., payment processors, scheduling software)
When required by law or to protect our legal rights
With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We keep records of past services to track cleaning schedules and send timely reminders for future cleanings.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications
Lodge a complaint with relevant privacy authorities

8. Email Communications

We will send you service-related emails including appointment confirmations, reminders, and cleaning schedule notifications. You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date below.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website or by email.

12. Australian Privacy Principles

FreshenAir is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This privacy policy is designed to be consistent with the APPs.

Last updated: August 2026